By Telephone: 1-800-879-6240
Our friendly sales representatives are ready to serve you from 7:30 AM to
5:30 PM (Eastern Standard Time) Monday through Friday. For most efficient service, please
have a list of quantities and part numbers available. If paying by credit card, have your
MasterCard, Visa, or American Express card handy.By FAX:
1-973-325-2690
Our FAX line is open 24 hours a day, 7 days a week, 365 days a year. Faxed orders received
after closing are promptly handled the next business day. Please include your daytime
phone number.
By Mail: Simply mail your
order to:
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National Communications Inc.
69 Washington street
West Orange, NJ 07052 |
Handling Charge:
A $3.50 handling charge applies to all orders
Payment:
Several convenient payment options are available. Check,
money order, MasterCard, Visa, American Express and C.O.D., as well as credit terms to
qualified companies and institutions.
A credit application can be obtained by clicking on that option below. When opening an
account with us, please allow sufficient time to complete the approval process. To avoid
delay of your initial order, you may want to include a check, pay with a credit card or
authorize
a C.O.D. shipment.
Shipment:
National Communications ships all orders processed by 4:00
PM the same day with no additional charge. FOB point is Newark, NJ.
Customer Service: 1-800-342-5256
A friendly, competent staff of Customer Service
Representatives are available from 7:30 AM to 5:30 PM Eastern Time to assist you. Please
have your sales order or invoice number available when you call.
Sales Tax:
Only New Jersey and New York residents need to remit sales
tax.
If you are tax exempt, simply FAX a copy of your Resale Certificate
(ST- 3 Form) with your order.
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Return Policy:
National Communications will gladly accept merchandise
returns when you follow this procedure:
- Contact a Customer Service Rep to obtain a return authorization number.
- Include your RMA# on all packages and packing lists.
- All returns must be made within 30 days of the date of the invoice and be accompanied by
the original invoice number and a brief explanation of the reason for the return.
- Return freight charge must be prepaid. Sorry, no C.O.D. returns can be accepted.
- Merchandise must be returned in original packaging and in resalable condition.
- Parts returned due to customer error are subject to a 25% re-stocking fee. Custom
products are not returnable.
- Defective merchandise may be returned within 90 days of date of invoice and need not be
in original packaging. This return policy may be altered for specific circumstances.
- Software is non-returnable.
Foreign Orders:
In addition to the United States and its territories,
National Communications Inc. also accepts order from other countries. All orders for
foreign countries must be shipped to a forwarding agent of your choice in the U.S. An
additional handling charge of $5.00 will be included for processing and invoicing. All
foreign shipments are handled by Cashier's check or Wire Transfer in U.S. Funds.
Freight Damage:
If you receive merchandise that has been damaged in transit
it is important to keep the shipping carton, packing material and parts intact. Always
note carton damage at time of delivery with the carrier. Please contact National
Communications Customer Service Department for assistance with your claim.
Prices/Quantities:
Prices are subject to change without notice and quantities
may be limited.
Product Liability:
National Communication's sole obligation for products that
prove to be defective will be replaced or refunded. This warranty does not apply to
products which have been subject to misuse (including static discharge), neglect,
accident, or modification, or which have been soldered or altered during assembly and are
not capable of being tested. In no event shall National Communication's liability exceed
the buyers purchase price nor will National Communications be liable for any indirect or
consequential damages. |
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