|
|
|
COMPUTER TELEPHONY BOOKS |
|
|
|
|
|
|
1001 Computer Telephony
Tips, Secrets and Shortcuts Finally! A book crammed with the best advice from the top experts in telephones, computers and communications. This is a "must read" for both newcomers and industry veterans. It contains a treasure trove of pointers from the most knowledgeable pioneers in computer telephony. Written in short, no-nonsense "sound bite" style, this book delivers over 1000 dollar & sanity-saving tips. You’ll save the price of the book with 1 useful tip.
|
|
|
|
|
|
|
Client Server Computer
Telephony Almost every phone system (PBX and ACD) can now be attached to and controlled by a server on a local area network. This is a major revolution in telecom and offers major advantages to users. This is the 1st book on computer telephony. It spells out the benefits and a detailed description of how to achieve them. Over 20 experts have contributed chapters. They came from DEC, Dialogic, Enterprise Integration Group, GammaLink, Microsoft, Novell, Opus Research, Sunsoft, Tern Systems and TRT. Includes specifications and descriptions of the major client-server technologies - SCSA, Novell's Telephony Services, and Microsoft's Windows Telephony.
|
|
|
|
|
|
|
SCSA: The Definitive
Reference Manual to Using Signal Computing System Architecture SCSA is a standard adopted by over 250+ companies, incl. IBM, NEC, Northern Telecom, TI, Panasonic, Dialogic and Tandem. Written by one of the architects of the standard, this guide is crammed with never-before published details of the fastest growing standard in PC-based call processing. Packed with over 100 drawings, graphs and tables, this easy-to-read book is a great primer for professionals in computer telephony. It shows how to build SCSA apps. incl. IVR, fax-on-demand, audiotex, predictive dialers, CTI links to PBXs and ACDs wireless, cellular and paging, international callback devices, help desks, telephony servers, multi-PC IVR solutions and other customized telecom solutions.
|
|
|
|
|
|
|
PC Telephony - The
Complete Guide to Designing, Building & Programming Systems Using
Dialogic and Related Hardware (1st & 2nd ed. titled "PC-Based Voice
Processing.") This book covers Call, Voice, and Fax Processing, Voice Recognition, Speech Synthesis, Switching, Conferencing and Telecommunications on PCs. Thousands of people have bought this book and built powerful computer telephony systems. By reading this book you will learn how to build PC Telephony Systems that are also called Voice Mail, Audiotext, Automated Attendants, Automatic Call Distributors, Interactive Voice Response systems, Predictive Dialers, PBXs, Voice Servers, Voice Clients. This book is aimed at the developer of PC-based Computer Telephony systems who wants to design, build and sell a complete system (a system integrator, a VAR, a reseller, etc.) or who builds part of a system (voice processing component board, fax-board, voice recognition subsystem, a text-to-speech speaker, etc.).
|
|
|
|
|
|
|
Visual Basic Telephony Until recently, integrating the power of the desktop PC with the accessibility of the telephone - to build applications such as voice mail, fax-on-demand, and touch-tone data retrieval - has been reserved for a select few. But in 1991, a revolution occurred in software development: Microsoft unveiled Visual Basic, which turned the development tools industry upside down with its remarkable features. - Easy-to-use graphical environment. - Industry standard BASIC language. - Completely open architecture for third-party add-on components. - Unparalleled data access. - No runtime fees.
|
|
|
|
|
|
|
Understanding Computer
Telephony Finally! A book that explains Computer
Telephony technology in simple terms. Gain a better understanding of the way
CT works and how to use it. From basic phone connections to speaking &
faxing online data, various CT technologies are described through a sample
interactive voice/fax response application. Recent market studies indicate
that 58% of US businesses will invest in CT solutions by 1997! This book
introduces VARs and system integrators to the exploding CT market and
uncovers profitable opportunities. The market opportunities and technologies
are reviewed in five easily referenced sections: (1) Market Opportunities -
CT integration with current solutions, new applications development, and
vertical market leverage. (2) Telephone Connections - Analog, T-1, E-1, and
ISDN.
|
|
|
|
|
|
Computer Telephony on the
SUN Platform |
|
|
In many respects, SUN is
the perfect platform for delivering value added computer telephony services.
Go into telephone company central offices, and you'll find Sun computers
running the most critical part of today's phone network - signaling system 7.
Go into the Internet and over 50% of all the servers are Suns. Now Sun is
focusing on computer telephony. It has created "Customer Management
Solutions" which combines computer technology with telephone access to
dramatically improve communications between a company and its customers.
Tasks it handles includes buying goods, reporting problems, getting help,
tracking shipments, telemarketing, collections. The book covers computer
telephony from the basics through applications design and solutions, to
interaction with the Internet, to integrated use of all the CT tools -
interactive voice response, fax-on-demand, outbound dialing ANI, DNIS, ISDN,
etc. This easy-to-read, comprehensive book includes chapters such as: - What
is computer telephony?
|
|
|
|
|
|
|
Telephony for Computer
Professionals This book teaches computer professionals
everything they need to know about telecommunications.
|
|
|
|
|
|
|
Testing Computer Telephony
Systems & Networks 2ndEd. The book is structured to systematically
help you:
|
|
|
|
|
|
|
|