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DICTIONARYS |
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Newton’s Telecom Dictionary
13th ed.
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If you’re in this great industry, you simply must have this book. Why? There’s been a major explosion in telecom terms. No one can keep up - no matter how long you’ve been in telecom. We have many new telecom standards TAPI, TSAPI, Tmap, MAPI, MVIP, SCSA, ATM, ADSL. We have many new telecom technologies - from fiber to the Internet, from computer telephony to voice processing, from serial bus to speech recognition. And then there are the vendor-specific terms -- like the million ways to say "Centrex". Everyone's making up new telecom terms. That's why this dictionary was made -- to throw a virtual lifeline. We used to publish a new edition of this dictionary every 2 years, but now we publish a new edition every 6 months. It has become that hectic. Our guarantee: We keep this dictionary up to date. This dictionary covers telecommunications switching, transmission and intelligence adding (as in computer telephony). We cover the equipment in your office through to the underwater cable that takes your calls to Japan. We cover satellites and fiber. Every "new" telecom company from Intel to Microsoft to Novell to Apple to National Semiconductor to IBM to Motorola to Dialogic uses this dictionary for training. |
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All the traditional telecom companies including AT&T, MCI, Sprint, Northern Telecom, Nynex, Rockwell, PacBell, BellSouth, Ericsson and GTE have contributed their company's definitions. As a result, Newton's Telecom Dictionary has truly become an industry-standard dictionary. The Dictionary has been very favorably reviewed in the magazines -- PC magazine called it an "essential resource". Business Week says "mystified by terms such as pink noise, pure aloha, Gorizont?...Newton can help." Newton's Telecom Dictionary is unlike any other technical reference you've ever read. 1st, its assumes that you, the reader, are not technical. 2nd, it assumes you want to fully understand the term. So it not only defines terms, but also tells you how it works, how you use it, what its benefits are and how it fits into the greater scheme of things.
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Moore's Imaging Dictionary
- Second Edition Includes: OCR/ICR - Compression - Digital Video - Document
Imaging - Photo Manipulation
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The Call Center Dictionary Over 1,200 comprehensive and easy-to-read entries covering Help Desk, Telemarketing, Customer Service, Voice Processing, Switches, Software, Training, and Call Center Management. This book is the key to understand how call centers work. The language of the call center comes from many fields. It includes technical terms such as telecommunications, engineering, & computer programming. B marking, customer service and quality assurance terms loom large. The Call Center Dictionary explains them all in a way that is simple enough for a newcomer to grasp, but with enough depth to give insight to an old pro. It not only tells you what a particular technology is, it tells you how using that technology can improve your relationship with your customer and it warns you about bad techniques that can alienate customers. The Call Center Dictionary is your lifeline to the bewildering array of products and services used in the modern call center. It's a dictionary you can use to explain things to your customers. A dictionary you can consult after a meeting with the MIS guy, use it to get a leg up on the jargon of your new job or to explore what a call center can do to improve your business.
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