|
|
|
ASSORTED REFERENCE BOOKS - ISDN, ATM ETC. |
|
|
|
|
|
|
|
The MVIP Book The only book for multi-vendor integration
protocol developers. Available application technologies include voice
processing, multiline facsimile, speech recognition, text-to-speech,
telephone call
|
|
|
|
|
|
|
Customer Service Over the
Phone Call Centers are growing at the rate of more than 30% a year. The influx of entry-level CSRs demands proven customer service strategies that works. You get scores of scripts that enable you to avoid problems by not creating them in the first place. You get the most effective, helpful and innovate customer service book available. Effective -"Our staff agrees that Customer
Service Over the Phone has improved our communication skills." Helpful -"Customer Service Over the Phone has been a helpful tool in training, not only for our guest relations staff, but employees who serve internal customers." - Sherri L. Nelson, Olive Garden Restaurants.
|
|
|
|
|
|
|
How to Cable the Home
Office / Small Office Many businesses now encourage employees to establish an office in the home, and magazines and books provide a ton of information on how to organize and start up a business. It is estimated that there will be over 20 million home offices before the year 2000. This book shows the importance of telecommunications to the home/small office, the existing home telephone arrangement and its problems, and how the standard may be used to design, plan, install, and test a system that will carry the home office into the future.
|
|
|
|
|
|
|
Computer Based Fax
Processing This book will teach you how to build the most
popular PC-based fax applications, including: LAN Fax Server, Fax
Broadcasting and Fax-On-Demand using industry standard hardware from
GammaLink and Brooktrout. Start by learning the basics of fax processing and
telephony and what is enhanced fax. Then, move on to compression, standards,
application generators, boards and buses. End by seeing step-by-step
instructions to building your own applications.
|
|
|
|
|
|
|
Predictive Dialing
Fundamentals This is a must read if you're a newcomer to
predictive dialers and responsible for analyzing, recommending and deploying
outbound call center solutions, or if you're familiar with current
technologies, but want to know more about how leading edge technologies play
a role in the productivity of the call center. Did you know that predictive
dialers help companies to: Increase agent productivity by 150% to 400% -
Experience a ROI within 9 to 12 months - Talk to a least two people in the
same time it takes to manually dial and reach
|
|
|
|
|
|
|
Videoconferencing: The
Whole Picture This book is a videoconferencing system and
network buyer’s guide. It helps you understand all aspects of
videoconferencing, incl: - Videoconferencing systems from boardroom to
desktop, hardware and software, the players and their positions -
Applications - Building a credible business case for videoconferencing -
Coding, compression and standards-based and propriety algorithms - Selecting
and accessing various videoconferencing networks (both WAN and LAN) including
inverse multiplexing - How to develop a videoconferencing RFP, including
hundreds of questions that should not be overlooked during the procurement
process - How to buy multipoint scheduling and on-going operational issues
relative to videoconferencing - Videoconferencing as it relates to The
Information Superhighway and a glimpse in to
|
|
|
|
|
|
|
The Guide to Frame Relay
Networking Frame relay can relieve many headaches of bandwidth-hungry apps. This book is a guide to evaluating, designing, implementing and maintaining your own frame relay network. Why Choose Frame Relay? - Savings - Reliability - Automatic routing
around network failures and virtual connectivity
|
|
|
|
|
|
|
CORBA Fundamentals and Programming - Explains OMG's CORBA and Object
Management Architecture
|
|
|
|
|
|
|
The Guide to Frame Relay & Fast Packet Networking
|
|
|
