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ASSORTED REFERENCE BOOKS - ISDN, ATM ETC. |
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Developing SAP's R/3
Applications with ABAP/4
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Implementing SAP R/3
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Using SAP R/3 - Special Edition
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TELE-Stress Stress in call centers is a big problem. A new exclusive survey reveals that 98% of call center professionals experience at least one stressful call daily. Calls from irate customers are the leading cause of TeleStress. This problem demands common sense strategies that work. This book has them. You get a practical explanation of what stress is, how it affects your body and how to overcome it. You get easy to read short stories along with relevant cartoons. You get the most extensive and comprehensive survey ever conducted on call center stress. You get the experience of one of the leaders in the customer service and call center industry. Every call center agent should read this book.
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Mantelman's Imaging Buyers
Guide Everything You Need to Know to Design and Select the Right Document Imaging System.
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Imaging Success Stories Real-life examples of imaging at work in:
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The Guide to Sonet - Planning, Installing & Maintaining
Broadband Networks
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Automated Forms Processing
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Technician's Guide To Fiber Optics - Second Edition
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